Although Filter Store sometimes receives new or deadstock pieces, most of our garments are vintage and second hand. Unless otherwise stated they will not be in new condition. The pieces we sell have a story, some only a few years long and others dating back to the 1950s, and accordingly most will shown some signs of wear. Having said that, at Filter Store we aim to provide pieces which are in exceptional condition and any major flaws in the garment will be described so that buyers are aware of them prior to purchase. As outlined in greater detail below, returns will only be accepted on items which are misrepresented or improperly described.
We hope you are delighted with your Filter Store purchase, but realise that from time to time things may not work out like that.
We provide a refund for any item that was improperly described or faulty and will provide exchange or store credit to the purchase value of the item for any other item returned within 14 days of receipt of purchase. Items must be in the condition bought, including any packaging, and you are responsible for the cost of shipping the returned item and the exchange item, using tracked delivery.
If you wish to return an item, please contact us at email@example.com. When you return the item, please include a note with your details and reference to the email.